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Frequently Asked Questions
How much does delivery cost?
Can I pick my item up from you?
Do any other charges apply?
Is online ordering the only option?
Is it safe to buy online?
How can I pay for my goods?
Do you have stock not showing on the site?
I am having technical issues, can you help?
I am not happy with my product?
I have received a faulty or incorrect item?
Delivery:
How much does delivery cost?
QCUM Menswear operates a free delivery service on all orders over £50 posted to a UK based address. Postage is £3.50 for items under £50.
Items will be sent by Royal Mail 1st class Recorded post. This means someone will need to sign for your item. International delivery is available although a charge for delivery will be necessary.
European Shipping is charged at £7
Rest of World Shipping is charged at £12
Can I pick my item up from you?
Unfortunately we don’t offer this service to customers, it is a much more
efficient process for us to send out your item and as its free if you are in the
U.K, why make the effort when we will do it all for you!
Other Charges?
If any other charges are made by Royal Mail to recover the parcel after a failed
delivery or in the case of an international customer any custom or import
duties, the buyer is responsible for the payment of these.
Payment and Ordering:
Is online ordering the only option?
QCUM Menswear only accepts orders through the website as this is the safest,
fastest, easiest and most secure method of ordering and buying the goods.
Is it safe to buy online?
Buying your clothes from QCUM Menswear couldn’t be safer. Our website uses
Secure Sockets Layer (SSL) technology to protect and safeguard information. Our
technology has a number of features:
Data Integrity – The data is checked to make sure it hasn’t been changed.
Encryption – The data is encoded so that it can’t be read by anyone other than
our server.
Authentification – This ensures the data is sent to the correct place.
Methods of payment:
We accept credit or debit card, the cards we accept are
Visa, MasterCard, Visa Electron, Maestro, Switch, Solo, Delta, American Express.
We also accept Paypal should you wish to pay using this method.
All credit and debit card payments are processed through PayPal
Products and Availability:
Once an item is placed on sale, we aim to keep stocking the item in all sizes
for as long as possible. All stock we have currently shows on the website. All of our products are sourced either direct from the
brands or through registered suppliers so we have a constant source. Some products may occasionally be
unavailable but we aim to keep this to a minimum.
Technical Issues:
If you stumble across technical issues when using our website we recommend the
first thing you do is run a windows update (If you are running windows!). This
is available from the Microsoft website.
If you are having trouble logging in, make sure that you are using the correct
email address and password.
If the shopping basket appears to be deleting items it is probably due to you
using the back button on your browser, when you add an item to the shopping cart
then proceed with the menus.
If when you attempt to pay for the item there is a message saying that your card
has expired when it hasn’t, check the system date on your computer as this may
be the problem.
Returns or Exchanges:
At QCUM Menswear we feel the most important thing is customer satisfaction, so
if you are not entirely satisfied with your purchase* then contact us at
help@qcumclothing.com for the return address for further instruction. You can also contact us using the Contact Us page with your request.
It is your responsibility to ensure the item reaches us, we recommend using a
recorded service such as the royal mail recorded. The cost of the return is also
the responsibility of the buyer.
On receipt of your item a full refund, credit or an exchange as requested will be
processed*. Please note that exchanges are only available if you require a
different size, if you require a different style then you will need to ask for a
refund and order your new product separately.
Faulty or Incorrect Item Received
If we have mistakenly dispatched an incorrect item or the item is faulty when it
gets to you then please email help@qcumclothing.com within 10 days of your
order being received and quote your name, address and the details of the error
and also if you require a replacement or refund. We will then get back to you
with instructions on what to do next. It is important for you to keep the
product in original condition i.e. the condition it reached you.**
Please allow us time to process your refund or to send out a replacement and
remember that in the case of a refund it can take up to 14 days for your bank or
card issuer to credit your account on top of the time it takes us to administer the refund, if there is a problem still then we can send
a refund in the form of a cheque.
*All returns from international customers will be due to a £5 restocking fee taken out of the refunded value.
**Please note that when you try on a product, keep the packaging undamaged and
please don’t wear aftershave or deodorant which can leave a scent or marks on
the product, please keep all the enclosed invoices and tags with your product.
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